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Kyenotes Training Testimonials
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Training

Dazzling Service

In this customer service training session, James shares his top ten most effective service techniques gathered from his 15 years of experience. This dynamic workshop enhances interactions with both our internal and external customers, as well as with our relationships outside of work.

Course includes:

  • Handling irate customers
  • Secrets to recovery
  • Powerful apologies
  • Listening with intention
  • Parting gifts include a dazzling “Top Ten” phone card

Target audience:

  • Management and non-management
  • Those who interact with internal or external customers

Time: 3 Hours

Powerful, Persuasive Presentations

Believe it or not, the number one fear for most people is “public speaking.” But fear not! In this course James tames this phobia by celebrating the power of positive feedback. There are no criticisms. No “constructive feedback.” Typically, we humans are critical enough of ourselves; we are the first to point out what went wrong. Real learning comes when we focus on what went well. This approach encourages participants to take risks and maximize their learning.

In this workshop, each participant will present twice, with positive group feedback following each session. Incorporating the latest adult learning techniques, this course is an exceptional team-building experience.

Course includes:

  • Techniques to captivate an audience within the first 30 seconds of your presentation
  • The two radio stations that guarantee success (WII-FM and MMFG-AM)
  • The importance of passion in presentations
  • The “fire extinguishers” that douse the flame
  • I’m on Fire, Watch Me Burn, by James Lloyd, given to each participant

Target audience:

  • Management and non-management
  • Maximum of 8 participants

Time: 7 Hours

Making a Difference

Open to all, this workshop promises to both instill passion and incite that extra motivation needed in your everyday work environment. Personally designed and created by James, Making a Difference will not only motivate you, but will also provide insights into how to motivate others.

This course is based on James Lloyd’s CD, Life's 3 Burning Questions…the crucial questions we will face at the end of our lives.

Course includes:

  • 60 Second Focus
  • Diversity Survey
  • Why Customers Leave
  • Goal Setting
  • Pygmalion Phenomenon

Target Audience:

  • Management and non-management

Time: 3 Hours

Motivating Others

This interactive class offers documented, proven strategies that will motivate your associates. James also includes test cases from Fortune 100 companies. Come prepared to laugh, reflect, and revolutionize your leadership abilities.

Course includes:

  • The need for motivation
  • Moments of Truth
  • The Pygmalion Phenomenon
  • The Foreman Facts Model
  • The Southwest Airlines Secret
  • Captain Abrashoff’s Miracle

Target Audience:

  • Management only

Time: 3 Hours

How Full Is Your Bucket?

“I’d recommend this book to anyone who wants to dramatically improve their work life and strengthen their relationships.”

—Deepak Chopra

During this powerful, interactive training experience, James reveals how even our most brief interactions can affect our relationships, productivity, health, and longevity. This training dares to take an honest look at the detrimental effects of indifference and negative attitudes.

This unique course is founded on positive psychology principles, and it is based on the bestseller, How Full Is Your Bucket? by Donald O. Clifton, Ph.D., and Tom Rath.

Course includes:

  • The #1 reason people leave their jobs
  • The Hurlock Indifference Study
  • The Gottman Magic Ratio
  • Secrets to living longer

Target Audience:

  • Management and non-management

Time: 3 Hours

Torch Tips for a Luminous Life

Mergers, downsizings, out-sourcing and off-shoring have all affected the morale and motivation of countless employees throughout America .

Based on his book, Torch Tips for a Luminous Life, James enthusiastically explores avenues to both incite and keep our fires passionately burning.

Course includes:

  • Techniques for stress reduction
  • Reawakening passion for work
  • Power of positive thinking
  • Participants receive a free copy of James’s book

Target Audience:

  • Management and non-management

Time: 3 Hours

Trainer Makeover

One of the most costly mistakes a company can make is providing ineffective training. Too often, subject matter experts are given the task to educate others. There is sometimes an expansive (and expensive) gap between having extensive knowledge and having the ability to successfully share it with others.

In this practical workshop, James facilitates many of the powerful techniques he has acquired in his lifetime of training.

Course includes:

  • Discussion of adult learning techniques
  • The 3 P’s of Dynamic Training
  • Success’s secrets
  • Captivation’s curses
  • Collins’ connection
  • Honoring participants

Target audience:

  • Instructors for both soft skills and technical training
  • Maximum of 8 participants

Time: 8 Hours

The Magic of Magic

Magic, when executed professionally, will captivate an audience. Long after the training is over, participants recall the wonder of the moment. In this workshop, James reveals the secrets to illusions he has successfully performed for over a decade. Participants choose which magic they prefer, and are then given the supplies, hands-on training, and positive feedback to polish their magical skills.

Course includes:

  • Tying magic into learning points
  • Avoiding magic pitfalls
  • Involving the audience
  • Remarkable recovery

Target audience:

  • Trainers and speakers
  • Maximum of 8 participants

Time: 8 Hours

Storytelling

“The best leaders…almost without exception and at every level, are masters of using stories and symbols.”

—Tom Peters

One of the most effective means of conveying facts, persuading, and motivating others is with effective story telling. This workshop focuses on the dynamics involved in successfully crafting a story. Each participant will choose a personal experience to share. Throughout the day, as more secrets are revealed by James, that same story will be continuously improved.

Course includes:

  • Mining gold from your past
  • Trimming the fat off the steak
  • Packaging and unwrapping
  • Connecting stories with learning points

Target audience:

  • Management, non-management, and other professionals who may benefit from this powerful communication tool
  • Maximum of 8 participants

Time: 8 hours

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